Article 1: General provisions

The e-commerce website of RealRose, represented by Wasteels Kristof, registered office located at Steenweg van Aalst 23, 9200 Dendermonde, Belgium, BE1021.926.672, (hereinafter 'RealRose') offers its customers the opportunity to purchase the products from its online store online. to buy.

These General Terms and Conditions (“Terms”) apply to every order placed by a visitor to this e-commerce website (“Customer”). When placing an order via the RealRose online store, the customer must expressly accept these conditions, thereby agreeing to the applicability of these conditions, to the exclusion of all other conditions. Additional terms and conditions of the customer are excluded, unless they have been accepted in advance, in writing and expressly by RealRose.

 

Article 2: Price

All prices stated are expressed in EURO, always including VAT and all other duties or taxes required to be paid by the customer.

If delivery, reservation or administrative costs are charged, this will be stated separately. All items are shipped by RealRose. Costs will be charged for this shipping. These will be mentioned in the check-out process. Pick-up on site is also possible.

The price statement applies exclusively to the items as described verbatim. The accompanying photos are decorative and may contain elements that are not included in the price.

 

Article 3: Offer

Despite the fact that the online catalog and the e-commerce website have been compiled with the utmost care, it is still possible that the information provided is incomplete, contains material errors or is not up to date. RealRose cannot guarantee that the colors exactly match the actual colors of the products. Obvious mistakes or errors in the offer do not bind RealRose. RealRose is only obliged to make an obligation of means with regard to the accuracy and completeness of the information provided. RealRose is under no circumstances liable in the event of manifest material errors, typesetting or printing errors.

If the customer has specific questions about, for example, sizes, color, availability, delivery time or delivery method, we request the customer to contact RealRose in advance via info@realrose.be or other available channels.

The offer is valid while supplies last and can be adjusted or withdrawn at any time by RealRose. RealRose cannot be held liable for the unavailability of a product. If an offer has a limited period of validity or is made subject to conditions, this will be expressly stated in the offer.

 

Article 4: Online purchases

The ordering procedure is as follows: the customer places items in his/her shopping cart, then the customer clicks through to the 'checkout' where an overview of the shopping cart is shown. The customer must then log in or register with a new customer profile. Confirmation is done via the e-mail address that the customer provides. The customer then chooses the shipping option and payment option. Finally, the customer accepts the General Terms and Conditions (this document) and the sales contract is concluded.

RealRose is entitled to refuse an order due to a serious shortcoming on the part of the customer with regard to orders in which the customer is involved.

 

Article 5: Delivery and execution of the agreement

Items ordered through this online store are delivered worldwide.

Delivery is made by Bpost and the customer pays additional costs for this, as stated in the ordering procedure.

Unless otherwise agreed or expressly stated otherwise, the goods will be delivered to the customer's place of residence within 30 days of receipt of the order. The delivery time is approximately 7-10 working days, but can take up to a maximum of 14 days due to the fact that the products are only made after the customer has placed the order.

Any visible damage and/or qualitative shortcomings of an item or other shortcomings in delivery must be reported by the customer to RealRose without delay.

The risk for loss or damage passes to the customer once he (or a third party designated by him, who is not the carrier) has acquired physical possession of the goods. However, the risk is already transferred to the customer upon delivery to the carrier, if the carrier has been instructed by the customer to transport the goods and this choice was not offered by RealRose.

 

Article 6: Retention of title

The delivered items remain the exclusive property of RealRose until full payment has been made by the customer.

If necessary, the customer undertakes to inform third parties of RealRose's retention of title, for example to anyone who would seize items that have not yet been fully paid for.

 

Article 7: Right of withdrawal

The provisions of this article only apply to customers who purchase items online from RealRose in their capacity as consumers.

The customer has the right to withdraw from the agreement within a period of 14 calendar days for non-personalized and non-damaged items without giving reasons.

The withdrawal period expires 14 calendar days after the day on which the customer or a third party designated by the customer, who is not the carrier, acquires physical possession of the last shipment or part.

To exercise the right of withdrawal, the customer must inform RealRose, Steenweg van Aalst 23, 9200 Dendermonde, +32486519750, info@realrose.be of his decision by an unambiguous statement (e.g. in writing by post or e-mail). to revoke the agreement.

To comply with the withdrawal period, the customer must send his communication regarding his exercise of the right of withdrawal before the withdrawal period has expired.

The customer must return or hand over the goods to RealRose, Steenweg van Aalst 23, 9200 Dendermonde, without delay, but in any case no later than 14 calendar days after the day on which he communicated his decision to withdraw from the agreement to RealRose. The customer is on time if he returns the goods before the period of 14 calendar days has expired.

The direct costs of returning the goods, EUR 6 for a package up to 5 kg with a shipping address in Belgium, will be borne by the customer.

The customer is requested to return the items in their original condition and packaging, with all accessories supplied and instructions for use. If the returned product has been reduced in value in any way, RealRose reserves the right to hold the customer liable and claim compensation for any reduction in value of the goods resulting from the customer's use of the goods. goes beyond what is necessary to determine the nature, characteristics and functioning of the goods.

All returned items will be carefully examined. The basic principle here is that the consumer may only inspect the item as he would in a store. Returned items may be tried on, but may not have been used. If an item has suffered a reduction in value due to the customer's use, this will be charged to the customer.

If the customer revokes the agreement, RealRose will refund all payments received from the customer up to that time, including standard delivery costs, to the customer within a maximum of 14 calendar days after RealRose has been informed of the customer's decision to terminate the agreement. revoked. For sales contracts, RealRose may withhold reimbursement until it has received all the goods back, or until the customer has demonstrated that he has returned the goods, whichever comes first.

Any additional costs resulting from the customer's choice of a different method of delivery than the cheapest standard delivery offered by RealRose will not be refunded.

RealRose will reimburse the customer using the same payment method with which the customer performed the original transaction, unless the customer has expressly agreed otherwise; in any case, the customer will not be charged any costs for such reimbursement.

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The customer cannot exercise the right of withdrawal for:

service agreements after the full performance of the service;
personalized goods;
damaged goods;
goods purchased in sales

 

Article 8: Warranty

Under the Act of 21 September 2004 on the protection of consumers in the sale of consumer goods, consumers have legal rights. This legal warranty applies from the date of delivery to the first owner. Any commercial guarantee does not affect these rights.

To invoke the warranty, the customer must provide proof of purchase. Customers are advised to keep the original packaging of the goods.

For items purchased online and delivered to the customer's home, the customer must contact RealRose and return the item to RealRose at their own expense.

If a defect is discovered, the Customer must inform RealRose as soon as possible. In any case, any defect must be reported by the customer within 7 days of its discovery. Afterwards, any right to repair or replacement expires.

The (commercial and/or legal) warranty never applies to defects that arise as a result of accidents, neglect, falls, use of the item contrary to the purpose for which it was designed, failure to comply with the user instructions or manual, adjustments or changes to the item, heavy-handed use, poor maintenance, or any other abnormal or incorrect use.

Defects that manifest themselves after a period of 2 months following the date of purchase, or delivery if applicable, are deemed not to be hidden defects, unless the customer proves otherwise.